Frequently Asked Questions
Maintenance
A complete make ready will be performed of your apartment before move in. Our Supervisor of maintenance and your leasing professional will personall walk the unit before you are given keys to ensure it is ready.
It is not necessary for you to be home while our technicians are performing work in your home
Yes, we do have on-site maintenance
You can log into your resident portal and write a service request
If it is a malfunction of your lock, you can call the main office and put in a request
Admin
5-7 business days as long as you provide all information requested
You can log into your portal and pay on line via credit card or ACH
We have a national contract with ATT
Any resident can give notice and pay a termination fee plus a 60 day notice. Please refer to your lease agreement
Please see our information sheet that our leasing consultant shares with you once you lease your apartment
All utilities in the apartment home are paid by resident
Amenities
We do have assigned covered parking and attached garages for our townhomes that is included in with your rent payment in each
Please refer to our amenities tab on the website for details
The pool area opens at 10am and closes at 10pm
Yes, we are a pet friendly community but do restrict aggressive breeds
Refrigerator, stove, dishwasher and microwave
We no not have furnished homes, however, we can put you in touch with one of our preferred rental companies
Location
McKinney School district
Directions
If you are heading south on Highway 75, exit Eldorado and stay on the access road. Take a right on Hardin and then a left on Collin McKinney Parkway. The community will be located 1/2 mile on the right
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Our team is always ready to answer your questions.